Catkin Blooms Flower Shop

TERMS & CONDITIONS

 

 

 

Flower Orders & Payment

 

  • Flower orders shown on this website are offered as an indication of what is available to order. Catkin Blooms creates unique flower orders and as such each order will vary in colour, design and size subject to availability and seasonality and be different from those pictured.
  • All reasonable effort is made to supply flowers as described by the online order but Catkin Blooms reserves the right to substitute any flowers and/or packaging to those pictured for those of equal value subject to availability and seasonality.
  • No private details are passed on and the only information sent with the flower order is the personal message card if requested.
  • Payment for online orders is made via PayPal and no credit card information is held by Catkin Blooms.
  • Please provide accurate contact details in case of payment or order errors Catkin Blooms will contact you as soon as possible.
  • Catkin Blooms accepts no responsibility for flowers that have been ingested or have caused irritation or allergic reaction. The purchaser orders flowers at entirely their own risk and awareness of the possible hazardous nature of flowers is assumed by the purchaser and receiver of the order.

 

Local Delivery

 

  • Same day delivery and timed delivery is not available for online orders if you require same day or timed delivery please contact CATKIN BLOOMS directly.
  • Delivery of flower orders is only offered in the local area as listed HERE and is subject to a delivery charge as listed. If you require a delivery for an area not shown please contact CATKIN BLOOMS directly. Flower orders are free to collect from the workshop.
  • Please note that delivery is not available on Sundays, public holidays or at peak times (such as Valentine’s Day, Mother’s Day, Easter and Christmas). Please contact CATKIN BLOOMS directly to discuss delivery during peak times.
  • To prevent delays and delivery errors please provide the full name and delivery address including postcode (and if necessary detailed directions) for the recipient.
  • Requested delivery for each flower order will be attempted once if the recipient is not home then all reasonable effort will be made to leave flowers with a neighbour or in a sheltered position at the recipient’s address. Catkin Blooms accepts no responsibility for loss or theft of flowers either left with a neighbour or at the address. In either case a card will be placed through the letterbox informing the recipient of where the flowers are located. Please indicate on your order if you are not happy for the flowers to be left either with a neighbour or outside of the delivery address, otherwise it will be assumed that this is acceptable to you.
  • If no-one is available to receive the flower order and there is no obvious sheltered position to leave the flowers then they will be returned to the workshop and details will be left at the recipients address about how they can collect their order from the workshop.
  • In the unlikely event that either you or the recipient is unhappy with the flowers please contact CATKIN BLOOMS as soon as possible after delivery to organise a replacement.

 

Weddings

 

  • An initial quote is drafted based on your discussions with Catkin Blooms which is offered as a guide for budgeting purposes. Flowers are subject to availability and seasonal weather variations and while every reasonable effort is made to fulfil the initial wedding quote Catkin Blooms reserves the right to alter prices to reflect any variation in costs.
  • To book Catkin Blooms as your wedding florist a non-refundable deposit is taken of £100. This ensures that your wedding date is booked with Catkin Blooms and this amount is then removed from your final quote which is payable in full by 2 weeks before the wedding date.
  •  If for any reason the wedding is cancelled the deposit is non-refundable but the remainder of the quote will not be payable, unless the remainder has been received and the necessary flowers ordered then this too will be non-refundable.
  • If the wedding is rescheduled after a deposit has been taken but the remainder has not been paid then the deposit can be carried over to the new date if Catkin Blooms is available.
  • No alterations to colours, quantities or design can be made to wedding flowers once the final quote has been agreed and final payment has been received by 2 weeks before the wedding date.
  • Delivery of wedding flowers will be subject to delivery charges and setting up charges as shown on your quote. Collection of wedding flowers from the workshop is free.

 

Funeral Flowers

 

  • Same day delivery and timed delivery is not available for online funeral flower orders if you require same day or timed delivery please contact CATKIN BLOOMS directly.
  • Delivery of funeral flowers is only offered in the local area and is subject to a delivery charge as listed. If you require a delivery for an area not shown please contact CATKIN BLOOMS directly. Funeral flowers orders are free to collect from the workshop.
  • Please note that delivery is not available on Sundays, public holidays or at peak times (such as Valentine’s Day, Mother’s Day, Easter and Christmas). Please contact CATKIN BLOOMS directly to discuss delivery during peak times.
  • Funeral flowers shown here are an indication of what is available please contact CATKIN BLOOMS directly for information on particular sizes, shapes and flower availability.

 

 

Website Usage

Please refer to our Privacy Policy 

Catkin Blooms | Wedding Flowers
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